Returns Policy

 

We offer 20 day returns - if you’ve changed your mind, or for any other reason, we’re happy to receive the item back and provide a store credit or refund.

Our Return Policy

We will refund or credit items that are -

• Unused.
• 'As new’ in appearance - no signs of wear, use, installation or damage
• In original packaging, which is in perfect condition (including all tags still attached)
• Being returned within 60 days from date of purchase
• (Perishable items with a "use by" or "best before" date must be returned and received by us within 30 days from date of purchase)
• Not a special order in for you

If you are unsure as to whether your item meets these conditions for a refund, please contact us before returning your item. If we receive an item for return that is not in perfect condition (e.g. tags removed, packaging damaged, showing signs of wear or use) we may decline the return or charge a restocking fee. 

 

Return Shipping -

Customer are responsible for the cost of return shipping on all returns, and for ensuring the parcel reaches us safely. You may wish to consider a registered/insured service.

 

We'll process your return as a  refund

We’ll assess your item and process a refund back to your original payment method. We aim to do this within 72 business hours of receiving the parcel (as long as the Return Form - below - has been submitted). 

You'll receive an email notifying you once it has been processed.

We’ll refund the price you paid for that particular item, but note that we don’t refund any shipping costs originally charged and we deduct any promotional savings (e.g. if you purchased 2 items as part of a "buy 2 items, get 10% off", and return one of them, we will refund the difference as though you just purchased the 1 item).

 

A note about EXCHANGES

We do not offer item-for-item exchanges. 

To exchange an item, simply send your item back and we’ll refund you. In the meantime, you’re able to place an order on our site for the new/replacement item.

 

Items that were special ordered in

Please note, we do not offer refunds or returns for items that were special ordered in, example might an easel that we don't keep as stock.

To begin the return process please contact us

Email: pigandpal@gmail.com

Phone: 02 6332 9507

In person: 239 Russell St, Bathurst NSW